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FAQs

If your question is not answered here, please contact us at support@betterdoor.com so we can help you!

Shipping:

How do I track my order?
Once an order is shipped, you will receive an email with a tracking number to track where your order is. If you have questions, please email orders@betterdoor.com with your order number.

How are my orders shipped?
Depending on the size of the products you order, your order will be shipped either UPS or USPS.

How long will it take to receive my order?
We do our best to fill orders within 2 business days. From there, your ship time is dependent upon the shipping method you select at checkout.

Returns:

Can I return my order?
Yes, please see our return policy for the proper procedure to return your unused products within 60 days of purchase.

What if I receive my package, but the product is incorrect or damaged?
If you receive an incorrect or damaged package, please take photographs and send them to returns@betterdoor.com with your order number. We will do our best to remedy the situation as soon as possible.

Payment:

What payment types are accepted?
BetterDoor currently accepts Visa, Mastercard, Discover and American Express

How do I use coupon codes?
If you have a coupon code, you can enter it into the Coupon Code field in your shopping cart.

Tax Exemption:

What do I do if I am a tax exempt reseller?
Please email support@betterdoor.com with your seller’s permit to set up a reseller account prior to processing your order.

Contact:

What do I do if I have a question about a product?
Please email support@betterdoor.com and we will do our best to respond to you within 48 hours.

What do I do if I have questions about my order?
Please email orders@betterdoor.com with your order number.

Products:

How do I know what astragal I have?
Please visit our technical document “Endura Astragal Guide” to help you understand which Endura astragal you may have installed and its specific components.

How do I know if a product will fit the sill I have?
Please visit our technical document “Door Sill Information Guide” to help you understand more about your sill that may be installed.

Which key cylinder or blank key do I need to purchase?
The best way to determine which key and key cylinder you have is to look at the indentations on the keys. Please review our technical document “Key Options for Trilennium® Locks” for a graphic to illustrate the indentations for each brand.

Where can I go to learn about the different door parts mentioned on this site?
Please visit our door terminology page for a breakdown of door components.

Product Reviews:

What are product reviews?
Product reviews are feedback, provided by customers who have already purchased this product.

Are product reviews monitored?
Product reviews are periodically monitored for appropriateness and legitimacy, but are not censored based on opinion. While we do censor for inappropriate language, we are not responsible for the content posted by our customers as a review.

 

 

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